Privacy Policy

This privacy policy explains how Technonex Ltd collects, uses, and protects your personal information when you visit our website or use our services. We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Last updated: 15th January 2026

Data Controller Information

Technonex Ltd is the data controller responsible for your personal information. Our registered office is located at Triq San Ġorġ 20, Valletta VLT 9058, Malta. We are registered in Malta with company registration number C96852.

Data We Collect

The data we collect depends on how you interact with our website and services. We collect information that you provide directly to us, as well as information that is automatically collected when you use our website.

Information You Provide

When you contact us through our website forms, request consultations, or engage our services, we may collect the following personal information:

• Your name and contact details (email address, phone number)
• Company or spa name and business information
• Details about your enquiry or service requirements
• Any additional information you choose to share with us

Automatically Collected Information

When you visit our website, we automatically collect certain technical information including:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website and search terms used
• Device type and operating system information

How We Use Your Information

We use your personal information for the following purposes, based on legitimate business interests and your consent where required:

Service Provision

We use of your data to respond to your enquiries, provide consultations, deliver our analytics services, and maintain our business relationship with you.

Communication

We use your contact information to communicate with you about our services, respond to your questions, and provide updates relevant to your business needs.

Website Improvement

We analyse website usage data to improve our website functionality, user experience, and service offerings.

Legal Compliance

We may process your information to comply with legal obligations, resolve disputes, and enforce our agreements.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please see our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Legitimate interests: To operate our business, improve our services, and communicate with potential clients
• Contract performance: To provide services you have requested
• Consent: For marketing communications and certain cookies (where required)
• Legal obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• With service providers who assist us in operating our website and delivering services
• When required by law or to protect our legal rights
• In connection with a business transfer or merger (with appropriate notice)

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Generally, we retain contact information for active business relationships and enquiries for up to 7 years, unless you request earlier deletion.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information in certain circumstances
• Restriction: Request limitation of processing in certain situations
• Portability: Request transfer of your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent for processing where applicable

International Data Transfers

Your personal information may be transferred to and processed in countries outside the European Economic Area. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

Contact Information

If you have questions about this privacy policy or wish to exercise your rights, please contact us using the following information:

You also have the right to lodge a complaint with the Malta Information and Data Protection Commissioner if you believe we have not handled your personal information appropriately.